Customer Service

Welcome to NewDream!

Here is our service for you:

Q1. Do you have MOQ limit?

A. Yes, our MOQ is 500pcs/color.

Q2. Can we order samples for quality checking before placing an order?

A. Yes, we can send you samples for quality checking first.

    But you need to pay the sample cost and the freight cost.

Q3. What is the production time?

A. Sample lead time will take about 2-4 days, mass production lead time takes 7-10 days(less than 1000pcs)-------It depends on how big your order is specifically.

Q4. Can we print our logo on the case? If yes, what do you want from us?

A. Yes, we can print your logo on the speaker. We just need your logo in AI or EPS format for making a visual and printing.

Q5. Can we make our Pantone color?

A. Yes, we can make your color according to your PMS number. But our MOQ is 1000pcs.

Q6. What are your available payment terms?

A. Our available payment terms are: T/T, Western Union, Paypal, Cash.

Q7. Do you have any warranty?

A.yes, All are support 1year.